Saudi Arabia’s royal family have expressed their disgust and fury after a search engine ‘accidentally’ translated “Daesh” (ISIS) as “Saudi Arabia”.
Microsoft’s Bing search engine translated the Arabic acronym for the Islamic State incorrectly due to an algorithm “error”, according to developers. As a result, many pro-Saudi regime supporters have called for a complete boycott of the search engine.
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While no one fully expects online translation tools to be perfect, it is at least expected that they won’t falsely identify countries as being synonymous with terrorist groups that commit gruesome atrocities.
However, that’s exactly what Bing did over the weekend, in an incident that has infuriated Riyadh. Representatives of Saudi Arabia’s monarchy called for a boycott of the search engine, along with many citizens.
Some took to social media to express their outrage.
“The Saudi people in one voice: Bing has been boycotted,” said one tweet.
الشعب السعودي بصوت واحد:
تمت المقاطعة #bing 🎬@bing@bingads@Microsoft_Saudi @microsoft pic.twitter.com/IbFZERETAb
— محمد الشقاء (@Alshega) August 26, 2016
Another Twitter user posted a clip of the translation on Bing’s website, calling it an “insult” and urging a boycott of the search engine.
Meanwhile, a Microsoft spokesperson told Sputnik that the issue is under investigation, adding that “our product team fixed the error in the automated translation within hours of learning about it.”
Microsoft later apologized to Saudi officials, saying that the error had been corrected and steps taken to avoid such incidents in future. Microsoft’s vice president for Saudi Arabia, Dr Mamdouh Najjar, also tweeted an apology to the Saudi people.
اعتذر بأسمي شخصيا كموظف بالشركة للشعب السعودي العظيم وهذا البلد الغالي على قلوبنا جميعا عن هذا الخطاء الغير مقصود #مايكروسوفت_تسيء_للسعوديه
— ممدوح محمدسراج نجار (@Mamdouhnajjar) August 26, 2016
“As an employee of [Microsoft], I apologize personally to the great Saudi people and this country, dear to all our hearts, for this unintentional mistake,” he wrote.
Najjar also told the Huffington Post that the error could have been a result of Bing’s use of crowdsourced translations. The service can promote an alternative translation to the top if about 1,000 people suggest it. Najjar said that the company was investigating if this was the case in this instance.
The search engine’s blunder follows accusations that Saudi Arabia supports multiple terrorist groups.
In April, Riyadh’s possible role in the 9/11 attacks was brought to the spotlight, after it was revealed that an envelope from the Saudi embassy in Washington was found containing the flight certificate of an Al-Qaeda operative.
However, an official 9/11 Commission report published in 2004 found no evidence that “the Saudi government as an institution or senior Saudi officials” were involved in backing the hijackers.
A WikiLeaks cable released in 2009 said that “donors in Saudi Arabia constitute the most significant source of funding to Sunni terrorist groups worldwide…Saudi Arabia remains a critical financial support based for Al-Qaeda, the Taliban, LeT (Lashkar-e-Taliba), and other terrorist groups, including Hamas, which probably raise millions of dollars annually from Saudi sources, often during Hajj and Ramadan.”